1. My item is missing an instruction manual, why?
Some manufacturers create an online manual (internet based) because this cuts their production costs down. You should find a link to the online manual from the CD-ROM, which is supplied with the product. It’s a good idea to print this out, should you need to refer to it for future reference. 2. My item is missing one of the included accessories, what should I do?
If you have received your order and notice it’s missing an item. You need to inform us straight away, so we can resolve the query as soon as possible. Please provide us with the following details when contacting:
• The product name and model 3. What is B-Stock?
• No’s and names of items missing
• Serial Number of the product
Items sold in this category are products, which have been returned, opened and without original packaging. We reduce the prices of these products so we can try to clear the stock. 4. What is a clearance stock?
Items sold in this category are products, which have been sitting in our warehouse for a number of days. Again, we reduce the prices so that we can try to clear the stock, therefore transferred to our clearance category. 5. What is a discontinued product?
You may see ‘discontinued product’ within the product pages of our website. If this is the case, this means the manufacturers inform us that the product is no longer manufactured so therefore we cannot source this product to you. If you are looking for an alternative product with the same description email email@example.com
and they will be delighted to help. 6. What is an extended warranty?
Some manufacturers offer their own extended warranty as part of their product offering. For example, some manufacturers offer 5, 10 or even a lifetime warranty depending on the type of product. You can see if our products come with extended warranty by going to the product pages. 7. What does stock mean?
This gives our customers an indication whether an item is in or out of stock.
In Stock – means we x amounts of products in stock and is ready for despatch. 8. My item has developed a fault and I have stored data on it, what should I do?
Out of Stock – means we placed an order with our suppliers and more stock is on its way.
We recommend that you make backup of all of your data that you stored on the item you are returning to us, as we are not liable for the recovery of data. If you store confidential data we cannot be held responsible whether this data will or not be read. The reason for this is that product gets sent back to manufacturers for repair and that the product is no longer under our control. 9. What is required to use one of your USB disk's/drives and what operating systems support them?
All of our disks require a USB 1.0, 1.1 or 2.0 port. The operating systems supported by each of the disks are Windows Vista, XP, 2000, Me and 98 SE, Mac OS 9.x and 10.x, and Linux kernel v2.4 or higher. Note: Windows 98 (first edition) and Mac OS 8.6 will work in some cases. Windows NT, CE (Pocket Windows), 95, 3.1x and MS-DOS are NOT supported. 10. Do I need to install any driver in order to be able to use the USB drive?
You only need to install a driver for your USB disk drive if you are using Windows 98/SE for the 1st time - the drivers are available for download from the manufacturers web sites. All other Operating Systems are "plug & play". 11. Do I need to turn my computer off when installing the USB disk?
Absolutely not, all of our USB disks are "plug and play" and as such you can use them anytime you want, even with the computer on. 12. How do I safely remove the USB disk?
Although these products are "plug and play" if you are using Windows XP, 2000 or Me we recommend that you use the "Safely remove hardware" icon in system tray to STOP device before removing.
• In Windows 98, wait 5 seconds after LED stops flashing before removing. 13. Can I use my USB Disks over a Local Area Network (LAN)?
• In Mac OS, drag "No_Name" icon to the trash before removing.
• In Linux, unmount device before removing.
Yes, all of our USB disks can be shared over a LAN. 14. My computer does not seem to be able to detect the USB disk/drive, what should I do?
Firstly, make sure the USB function is enabled in the BIOS setting and plug in the disk directly or via extension cable to rear USB port. If you are using a USB hub, make sure it's powered. 15. My computer doesn't recognise the USB disk drive?
Check whether you are using an operating system that supports the USB device. On some older computers, the USB function on the BIOS may be switched off. Please refer to your computer’s instruction manual and switch it on. (BIOS reconfiguration for new computer users is not recommended). 16. The message "Storage device is in use" appears and I am unable to remove the USB device?
It is likely that an application you were using with the USB device is still open. Please close the application, and then try to remove the USB device following the procedure listed above. 17. Windows 2000, ME and XP recognises the USB device, but does not install the device driver?
It's possible that you may have deleted a part of the standard driver for the operating system. Please download the necessary device driver from the Microsoft Website. 18. The USB device is not automatically recognised on Windows 2000, ME or XP?
You may have deleted the standard driver for the operating system. Please download the necessary device driver from the Microsoft Website. 19. The indicated capacity of the USB device is less than the maximum capacity I purchased?
The USB device calculates its storage amount as 1KB=1000 Bytes and 1MB=1,000,000 Bytes as a result the actual capacity may be indicated as 15.3MB, 30.8MB, 62.1MB, 124MB etc 20. What happens if I lose the password I assigned to my USB disk?
Your USB Disk will be unusable until it is low-level formatted with Mformat or UMSD (depending on model), erasing all data, to make it usable again. 21. When I connect the USB device to my Macintosh computer, it recognises it but asks if I want to format it?
Your Macintosh computer has been set so that it cannot readWindows-formatted files. You may have deleted this function or initially launched it from a -ROM. Please refer to your user’s manual and reset your computer to read Windows files. If you follow the message and format the USB device on a Macintosh, it will not read or write on Windows machines.
To enable your Drive to work with a Mac or Linux OS, follow these steps:
1. Ensure the read/write lock switch on the Drive is set to the write position (open padlock symbol)
2. Find a Windows PC with USB, and plug in your Drive. Note: the Drive may ask for a password. The default password is 1111 (please ensure you backup any data before formatting).
3. Insert the supplied CD-ROM (USB Flash Disk)
4. Navigate to the folder utility
5. Run the file mFormat
6. On the window that appears:
1. Type of format: Select full 7. Press the start button
2. Configuration: Make sure no options are selected
After the process has finished, your Drive will be ready for use in your Mac/Linux. 22. What kind of data can be stored on the USB disks?
You can save any type of files on these fantastic disks/drives - text, graphic, program, music or multimedia files. 21. What does the LED do?
When the USB Disk is inserted into the USB port and the LED lights up, it means that the computer has detected the USB. The LED will flicker thus indicating file transfer. DO NOT REMOVE the USB disk whilst the LED is flickering or you might lose your data.